Review a POS exception

Exceptions are the transactions that need a second pair of eyes. This guide reviews them without accusing anyone.

Before you start: a loss-prevention role: manager, analyst or area manager. You can never clear an exception you created yourself.

Open the queue

1. Open Security › Exceptions.
2. Filter by severity: watch, elevated or critical. Higher severities need a higher role to clear.
3. Use the period selector (7,ordays) at the top of the security screens.

Disposition an exception

1. Open the row. It shows the transaction, the person, the amount and the evidence references.
2. Choose a disposition: reviewed and cleared, needs follow-up, or escalate to a case.
3. Add a note in neutral language. The product bans accusatory wording in automated text; keep yours the same: pattern, variance, finding.
4. Save. Your name and time are recorded.

Record shrinkage from other sources

Under Security › Shrinkage, record:

• Waste that was not captured in Stock.
• Transfer discrepancies when a receiving outlet counted a different quantity.
• Vendor claims for short deliveries or damaged goods.

Each record has its own follow-up and can be advanced to resolved.

Escalate to a case

When a pattern needs investigation, open a case from the exception. See Open a loss-prevention case.

Related

• Reconcile the till and prepare a deposit
• Roles and permissions