Approve a support access request

ChowChirp support cannot look at your data without your approval. When they need to diagnose a problem, they request a bounded session that you approve.

Before you start: owner access. Approval asks for your authenticator code.

What a support session is

• Requested with a reason code and a named outlet.
• Read-only by default, limited to a short allowlist of diagnostic views.
• Time-boxed. The request itself expires afterminutes if nobody acts on it.
• Never impersonation. Support works in its own session and never acts as you.

Approve or deny

1. Open Settings › Support. Pending requests are listed with the reason, the outlet and the requested duration.
2. Choose Approve and enter your authenticator code, or Deny.

While a session is active, a banner shows on every screen for everyone in your organisation with the reason and the time remaining. It deliberately does not show the support operator's identity.

Revoke early

Open the active session and choose Revoke. Access ends immediately.

Review afterwards

Settings › Audit lists past support sessions and any reads they performed, and the access-review queue flags sessions needing a look.

Related

• Invite a team member and set outlet access
• Data retention and privacy