---
title: Glossary
description: The words ChowChirp uses on screen and in these docs, defined plainly.
order: 8
updated: 2026-09-16
keywords: glossary, terms, definitions, vocabulary
---

**86.** Taking a dish off the menu for now, with a reason: stockout, prep shortage, equipment down, food-safety hold, staff skill or manual.

**Acknowledgement.** A staff member's confirmation that they have seen a published roster, or a procedure.

**Aging.** How long a bill has been unpaid past its due date, in buckets: current, 1 to 30, 31 to 60, 61 to 90, over 90 days.

**Alias (vendor).** A printed supplier-name variant bound to a canonical vendor so future invoices match automatically.

**Audit trail.** The append-only record of who did what and when. Corrections add entries; nothing is edited in place.

**Blind count.** Counting the drawer without seeing the expected amount. The variance is revealed after the count is recorded.

**Cash floor.** The minimum cash position an outlet must keep; payment runs are checked against it.

**Cash session.** The period a physical drawer is open, from float to blind count. One drawer, one live session.

**Confidence badge.** The label on a figure that says what it is based on and what would raise it.

**Corrective action (CAPA).** A tracked fix for a problem: created, assigned, started, completed, verified, then judged effective or not.

**Deviation.** A temperature reading outside a unit's limit, open until acknowledged and recovered.

**e-Invoice.** Malaysia's LHDN MyInvois electronic invoice. ChowChirp keeps issued, consolidated and self-billed records and their validation identifiers.

**Edge node.** The small computer on your premises that keeps the kitchen board and station access running during an internet outage and uploads events in order afterwards.

**Elevation, step-up.** Confirming a high-risk action with a second factor: an authenticator code, backup code or passkey.

**Evidence pack, inspection pack.** A generated bundle of food-safety records for MOH, JAKIM, DBKL or MeSTI, shared through an expiring link.

**Feasibility.** Whether a dish can be sold from the stock on hand, checked against the last physical count.

**GRN.** Goods received note: the receiving record for a delivery.

**Match status.** Whether a bill agrees with its purchase order and delivery: matched, variance or unmatched.

**Operating profile.** The outlet's declared source of truth for order capture: ChowChirp's own counter or an external POS.

**Outlet.** One restaurant location. People, stock, rosters and money are scoped to outlets within an organisation.

**Organisation.** Your company or group. Chosen at login. All outlets belong to it.

**Proposal.** An action suggested by the advisor, shown as a card with a before-and-after diff, that a person approves, edits or dismisses.

**Purchase order (PO).** The record of what you ordered from a supplier; deliveries and invoices are matched against it.

**Record-only.** A finance action that ChowChirp records but does not perform: payments, SST filing, most e-Invoice submissions.

**Requisition.** An internal request to buy, before it becomes a purchase order.

**RFQ.** Request for quotation: asking several suppliers to quote before ordering.

**Service charge.** The percentage added to bills and distributed to staff. Not a tax.

**Sertu.** Ritual cleansing recorded under halal controls when equipment or areas contact prohibited substances.

**SST.** Sales and service tax. Restaurants charge service tax at 6% once registered; some items at 8%.

**Spot count.** A quick count of a few items between stocktakes.

**Stocktake.** A full count of every item that produces a variance.

**Support session.** An owner-approved, time-boxed, read-only window for ChowChirp support to diagnose a problem.

**Variance.** The difference between what the ledger expected and what was counted, or between a bill and its order.

**Workspace.** A sidebar arrangement for a role (Owner, Manager, Finance, Kitchen, and so on). It changes what you see first, never what you may do.